We want you to be completely satisfied with your purchase. Whether the product isn’t quite right or arrives with an issue, we’re here to help.

Return Window

You can return items within 30 days of delivery — no questions asked.

Return Eligibility

We accept returns for both defective and non-defective products as long as:

The item is new, unused, and in its original packaging

Defective Products

If your item arrives damaged or faulty, please contact us immediately. We’ll arrange a free return and a full refund.

Exchanges

We do not offer direct exchanges. If you need a different item, simply return the original and place a new order.

Return Shipping & Fees

Return Method: By mail

Return Label: Provided by us, free and prepaid

Restocking Fee: £0 – you won’t be charged

Refund Processing Time

Refunds are processed within 14 business days of receiving your return. The refund will be issued to your original payment method.