Do you offer international shipping?

Currently, The Generator Store only offers shipping within the United Kingdom.

Do you offer exchanges?

The Generator Store does not offer exchanges. If you would like to receive a different item, you can return the original product for a refund and place a new order.

How do I know if a product is in stock?

Product availability is listed on each product page. If an item is out of stock, we will indicate this on the page and offer you the option to sign up for a notification when it’s available again.

Is my personal information secure when I shop on your website?

Yes! At The Generator Store, we take your privacy and security seriously. Our website uses industry-standard encryption to protect your personal and payment information.

What should I do if I have a problem with my generator?

If you’re experiencing issues with your generator, please contact us at sales@thegeneratorstore.co.uk. We offer customer support to help troubleshoot and resolve any issues. For faulty products, we will guide you through the return or replacement process.

Do you offer free delivery?

Yes, we offer free delivery on all orders within the United Kingdom. There are no hidden shipping charges.

What is the estimated delivery time?

Orders are processed within 1–2 business days and typically arrive within 4-5 business days. You will receive tracking information once your order ships.

Can I cancel my order?

You can cancel your order if it has not yet been shipped. Please contact us as soon as possible to request a cancellation. Once your order is dispatched, we are unable to cancel it.

How long does it take to process a return?

Once we receive your returned item, we aim to process refunds within 14 business days. The refund will be issued to your original payment method.

Is my payment secure?

Yes, all transactions on our website are encrypted and processed securely via PCI-compliant payment gateways. We do not store your payment details.