At The Generator Store, we strive to ensure your orders are delivered safely, promptly, and with complete transparency. Please read the details below to understand how our delivery process works within the United Kingdom.

Delivery Areas

We currently deliver to all regions within the United Kingdom. We do not offer international shipping at this time.

Handling Time

Orders are typically processed and dispatched within 1 to 3 business days (Monday to Friday). Orders placed after 11:00 PM or on weekends will be processed on the next working day.

Transit Time

Once dispatched, your order will typically be delivered within 3 to 7 business days, depending on your location and the courier service used.

Total Delivery Time

The total time from placing your order to receiving your delivery is usually 4 to 10 business days.

Shipping Cost

We offer free standard shipping on all orders within the United Kingdom.

Courier Partners

We work with trusted UK courier services to ensure secure and timely delivery. Once your order has been dispatched, you will receive tracking details via email.

Order Tracking

You’ll receive an email with your tracking number and courier information once your order ships. You can use this to track your package directly through the courier’s website.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact our customer service team at sales@thegeneratorstore.co.uk as soon as possible. We are here to help resolve any delivery-related concerns quickly.

Contact Information

For any questions or support regarding your order or delivery, please contact us:

The Generator Store
Email: sales@thegeneratorstore.co.uk
Phone: +44 7577 088119
Address: 37 Heath Road, Potters Bar, EN6 1LW, United Kingdom
Business Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Response Hours: We’ll respond within 24 hours.